#Vacation simulator canclled full

Upon evacuating to the family home of a friend nearby, they contacted Airbnb to explain the situation and inquire about backup accommodations. She recalls a tornado warning and a rainstorm that day, which subsequently resulted in the ground floor beginning to flood. Related: Renting a home this summer? Here's your guide to redeeming credit card points for Airbnb 'We arrived and checked in hassle-free Friday night, Saturday morning is when the chaos ensued.'

#Vacation simulator canclled full

We specifically wanted a home, rather than a hotel, because we required a full kitchen in order to do some of the cooking for the weekend on our own,' she said via email.

'I had booked an Airbnb in Chicago for my best friend's bachelorette party. 'Very frustrating because (it's) not our fault we got canceled on and there are limited options, nor are we responsible for Airbnb's slowness in rebooking us into a new Airbnb that got booked before they could reaccommodate us.'Īirbnb told him when he asked a second time later that they wouldn't go above $500. 'So far they are unwilling to help beyond the $500, and four nights at the only real hotel left around, the Marriott Kamehameha, is about $2,600 total,' he said. Tanner says that no callback occurred and the other potential Airbnb was no longer available, so the Seattle-based couple broached the idea of booking a hotel and asked Airbnb if they would reimburse him. They said they would look into it and (it) should be fine, promising a callback.'įor more TPG news delivered each morning to your inbox, sign up for our daily newsletter. 'At that time, the cheapest comparable Airbnb was $309 per night before fees. We immediately called Airbnb and we suggested replacement Airbnbs if they could cover the difference,' Tanner said via email. 'Yesterday, we received a message from the host canceling our Airbnb, something about a family member staying there. Tanner, who is 28 and works in tech, and his partner, a 26-year-old executive assistant, booked an Airbnb in Kona, Hawaii, for July 2-6 for roughly $500.

I spoke to TPG reader Tanner, who asked to be identified by his first name only, about a recent experience he and his partner had with Airbnb. We've seen posts on social media and heard from readers about recent issues with Airbnb and VRBO, including stories of hosts reportedly canceling at the last minute without penalty and failing to provide alternative accommodations.