If something within the game 's system requirement changes or if the information on the store page is incorrect in some way.Īn example of the first is say the devs drop support for an OS.īut even in these cases the further you are past 2 weeks, the less likely you are. However, you may still request a credit to your Steam Wallet. If the pre-order title was purchased more than 3 months ago, you may not be able to refund back to your original payment method.

I only found out u can refund the game after 1 month of having a game that i did not enjoy playing. Special requests are looked at all the time yes, if you are denied you can contact steam support to double check. Please review our Refund Policy and Common Refund Questions for more information. Tip- dont purchase a game and wait 15 days to try it.

Oh there are certain cases which they will refund outside the 2 weeks. Steam Support Pre-Order Refunds Can I refund my pre-order You may refund your pre-order any time prior to the release of the game. To ensure future eligibility, we recommend submitting your refund requests within 14 days and before accumulating 2 hours of playtime if you're experiencing problems with your purchase. Then, click I’d like to request a refund, pick the method of delivery, and click Submit. You can still request a refund even if your purchase doesn't pass the two eligibility rules. You must have played the game for less than two hours. If for any reason you receive a damaged or incorrect item, please email us. You must request the refund within 14 days of purchase, or within 14 days of the game's release if it was a pre-order.

Click on the game and choose a reason for wanting your refund. Due to the ongoing COVID-19 pandemic, we are NOT accepting any returns NOR exchanges. As per the refund policy of Steam, you can apply for return within 14 days of purchase. to find the game you want to be refunded. Valve offers consumers a very generous refund policy on purchased Steam games.If you meet their two simple requirements in their return policy, you’ll be able to get a refund without any hassle. Obvious automated answer, I'm pretty sure no one at Valve actually examines 'special refund requests' :/ĮDIT : btw, it was Castlevania: Lords of Shadow - Ultimate Edition Open the Steam app, navigate to Steam Support via the Help tab, and click Games, Software, etc. Out of all my games, I only had 1 I wanted to refund because I've been unable to run it correctly (crashes, sometimes requiring a reset of the computer), with 80 minutes 'played' (actually trying to find workarounds), but bought several months before.Īll I got from Valve, despite this being my only ever refund request, is 'This does not warrant a refund'. Originally posted by merfab76:Despite what the refund faq says ('even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look'), it's pretty obvious Valve will actually systematically refuse such requests. The idea behind the return policy is to encourage gamers to try independent games without fear of being stuck with a game that doesn't work or that they don't like.

Steam return policy